Frequently Asked Questions
Shipping and Delivery
Christmas Delivery Cut-off Dates
Free Standard Shipping - Order before Friday 15th December.
Express Shipping - Order before Wednesday 20th December.
Please note these dates are a guide only as set by Australia Post and is for postage to Australian metro areas. We recommend you place your order as soon as possible to ensure delivery before Christmas.
How do I track my order?
Once your order has been shipped, you will receive a confirmation shipping email with your Australia Post tracking number.
How much do I pay for shipping?
Postage is now FREE for all Tinyteams products purchased through this site. FREE postage only applies to Australian addresses and covers standard shipping only.
Express shipping is an additional flat rate of $5 anywhere in Australia.
When will my order arrive?
Orders are typically sent within 1-2 business days.
Orders with FREE shipping are delivered using Australia Post standard shipping. Aus Post standard shipping has an expected delivery of 2-8 business days.
For an additional flat rate of $5, orders will be shipped using Australia Post express shipping. Most items shipped using Aus Post express shipping arrive within 1-4 business days.
It is important to note that Aus Post may experience congestion in their delivery network and delivery times may vary.
Are there any rules or instructions?
There are no rules or instructions! Set up the field/court/pitch and players and play your own game the way you want!
Are you stocked in any stores?
We are an exclusive online store! Our Tiny Teams products are only available via our Tiny Teams website.
Are the products safe for kids?
We take toy safety very seriously for our Tiny Teams range of products. All products displayed on our site for sale have been carefully chosen to ensure they meet with the Australian Toy safety standards.
As there are some small parts we strongly recommend no child under 3 years of age has access to these products.
Returns & Exchanges
What is your returns policy?
All Tiny Teams and associated products may be returned if you are not completely satisfied with your purchase. Return must occur within 7 days of you receiving product & products must be returned in new condition. Failure to contact us within 7 days for return may forfeit your right for a full refund.
Except in the unlikely circumstance our products are faulty or damaged when opening packaging we will provide a full refund including postage/delivery charges. Please contact us immediately upon discovery. You can also choose to replace product instead of a full refund – if you decide to replace product we will pay the postage/delivery costs.
You must return the faulty/damaged product before we will replace or refund. Returned products must be in an unused condition or refund/replacement may not apply.
We cannot take responsibility for items lost in transit.
Do I have to pay for my return?
Return shipping costs are payable by the customer for a change of mind return.
In the unlikely circumstance our products are faulty or damaged when opening packaging we will provide a full refund including postage/delivery charges. Please see our returns policy for more information.
How long does it take for my return to be processed?
Once we have received your return order and have confirmed that it is in an unused condition, we will process your refund immediately in which you will receive an email to let you know that your refund has been processed.
Please allow 3-5 business days for the refund to process into your account.
How secure is your payment?
We use Shopify Payments which is an extremely reliable and secure payment system.
What payment options are available?
We accept a range of payment methods including traditional debit/credit cards such as Visa, Mastercard and American Express as well as Paypal, Google Pay and Apple pay. Afterpay is also now available.
How do I apply a discount code?
Discount codes can be applied once in the checkout. Be sure to click 'Apply'!